Retailers, from grocers to mobile providers to storage facilities, are utilizing self-service technology to enhance the customer journey from discovery to check-out. The ease of e-commerce has impacted brick and mortar stores; new innovative technology is allowing retailers to mimic the convenience of e-commerce that many consumers have grown accustomed to.

Video Call Center (VCC) is a web-based transfer solution built with dynamic WebRTC technologies. This reliable, customizable, and intuitive solution lets retailers take the leap into the next generation of high-quality remote video communications. Consumers are ready for innovative self-service technologies that enable instant assistance, shorter wait times, simple checkout processes, and a more convenient shopping experience.

VCC for Self-Service Benefits

• Live Video Assistance
  Consumers can easily connect with one-click (no download required) to access a live customer service or help desk representative. Live agents can also quickly transfer calls and escalate to a multiparty call when necessary.
• Stored Videos
  • Demos – showcase new products and features on self-service kiosks with VCC
  • Brand promotion/brand differentiators – build and maintain brand awareness
  • Education /information – easily share product educational information
  • Promotions/sales/giveaways – publicize current specials
  • Customer Reviews – share what others are saying
  • Optimization – of time, resources, and staff

Interested in learning more? Schedule a demo today with one of our experts!