Features

What Video Call Center Offers…

	Call Center Features Real Time Video Call Transfer Make sure that the customer quickly connects with the right agent. The customer video connection can be transferred in real time from the call center agent to your specialist. Reporting Access statistics and metrics to measure and monitor the call center performance. Multi-party Call Benefit from multi-party call capabilities to bring in another agent or specialist in your customer video call, either by video or phone.
	Operational Efficiency Multi-tenant Easily create groups and sub-groups for the right allocation of your call center staff based on your business needs. Call Monitoring Allow the supervisor to privately monitor the client–agent interaction for quality control and operational efficiency.
	Enriched Customer Experience Collaboration Functionalities Do more during your customer encounter with Video Call Center advanced collaboration functionalities. Features include application sharing, file transfer, chat, call recording, and more. Geolocalization See where your customer is calling from on the embedded Video Call Center map, in order to provide the best local support. Scheduling Video connect at the best time for your customer and agent with appointment scheduling.
	Brandable and Customized Experience Customize the entrance form for your customers and seamlessly embed your website themes in the Video Call Center experience. Show custom video or images on hold while the customer is waiting to be connected.